MyCoopNest
MyCoopNest

Privacy Policy

Effective: May 27, 2026  |  Last Reviewed: May 28, 2026

1. About This Policy

MyCoopNest (mycoopnest.ca) is owned and operated by Mary Newell Creative, based in Victoria, British Columbia. This Privacy Policy explains how we collect, use, disclose, and protect personal information submitted through our website.

We are committed to respecting your privacy in accordance with British Columbia's Personal Information Protection Act (PIPA) and, where applicable, Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada's Anti-Spam Legislation (CASL).

2. Who We Are

Business Name: Mary Newell Creative
Website: mycoopnest.ca
Location: Victoria, British Columbia, Canada
Privacy Officer: Mary Newell
Email: mary@marynewell.ca
Mailing Address: 4270 Ponderosa Crescent, Victoria, BC V8Z 7H3

3. What Personal Information We Collect

We collect only the personal information necessary to respond to your inquiry and explore whether MyCoopNest is a good fit for your housing co-operative.

3.1 Information You Provide Directly

  • Your name
  • Your email address
  • Your housing co-operative's name
  • Any message or details you include in a contact or inquiry form
  • Information shared verbally during a discovery call

3.2 Information Collected Automatically

When you visit mycoopnest.ca, we use Google Analytics (a service provided by Google LLC) to collect certain technical and behavioural data about how visitors interact with our website. This may include:

  • Your approximate geographic location (city or region level, not precise)
  • Browser type and device type
  • Pages visited and time spent on each page
  • Referring website or search terms
  • IP address (partially anonymized by Google Analytics)

Google Analytics uses cookies to collect this information. Data is processed by Google on servers that may be located outside Canada, including in the United States. You can learn more about how Google handles data at policies.google.com/privacy.

4. Why We Collect Personal Information

We collect personal information only for purposes that a reasonable person would consider appropriate given the context:

  • Contact and inquiry forms: To respond to your question or inquiry about MyCoopNest.
  • Discovery calls: To understand your co-operative's needs and determine whether our services are a good fit.
  • Follow-up communications: To send information about MyCoopNest services, where you have provided consent.
  • Google Analytics: To understand how visitors use our website so we can improve content and user experience.

We do not use your personal information for unrelated purposes without first obtaining your consent.

5. Consent

By submitting a contact form on mycoopnest.ca, you provide implied consent for us to collect and use your personal information to respond to your inquiry. This is consistent with BC PIPA's principle of deemed consent when information is voluntarily provided for a clear purpose.

For any use beyond responding to your inquiry — such as sending you updates, resources, or information about MyCoopNest services — we will request your express consent via a separate, unchecked opt-in checkbox on our forms. You are never required to consent to marketing communications in order to submit an inquiry.

You may withdraw your consent at any time by contacting us at mary@marynewell.ca. Withdrawal of consent does not affect our ability to complete a transaction or service already in progress.

6. Cookies and Tracking Technologies

mycoopnest.ca uses cookies — small text files stored on your device by your web browser. We use the following types:

Essential Cookies

Required for the website to function. These cannot be disabled.

Analytics Cookies (Google Analytics)

Google Analytics sets cookies to help us understand how visitors interact with our website. This data is anonymized and sent to Google for processing. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

When you first visit our site, you will be given the option to accept or decline analytics cookies before they are activated.

7. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

  • Google Analytics: Google LLC processes website analytics data on our behalf. Google's privacy policy governs this use.
  • CRM and business tools: We use business management software to manage client inquiries and communications. These tools may store data on servers outside Canada.
  • Legal requirements: We may disclose personal information if required by law, a court order, or a government authority.

When personal information is transferred to or processed by third-party service providers outside Canada, we take reasonable steps to ensure appropriate protections are in place, consistent with BC PIPA.

8. How Long We Keep Your Information

We retain personal information only as long as necessary to fulfill the purpose for which it was collected, or as required by law:

  • Inquiry form submissions and discovery call notes are retained for as long as an active business relationship exists, and for up to 24 months after last contact.
  • Google Analytics data is retained for 14 months, as configured in our GA4 property settings.
  • If you request deletion of your personal information, we will process that request within 30 days, unless retention is required by law.

9. Your Rights

Under BC PIPA, you have the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Withdraw consent for non-essential uses of your information
  • Request deletion of your personal information (subject to legal retention requirements)
  • File a complaint with the Office of the Information and Privacy Commissioner for BC if you believe your privacy rights have been violated

To exercise any of these rights, please contact us at mary@marynewell.ca. We will respond within 30 business days.

Office of the Information and Privacy Commissioner for BC
Website: oipc.bc.ca  |  Phone: 250-387-5629

10. Security Safeguards

We take reasonable precautions to protect personal information from unauthorized access, use, or disclosure. Our website uses HTTPS encryption for all data transmitted to and from mycoopnest.ca and is hosted on Canadian managed servers.

In the event of a privacy breach that creates a real risk of significant harm, we will notify affected individuals and the OIPC as required under applicable law.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Reviewed" date at the top of this page. We encourage you to review this policy periodically. Continued use of mycoopnest.ca after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

Questions, concerns, or requests about this policy or your personal information? We would be glad to hear from you.

Mary Newell Creative
Attn: Privacy Officer
Email: mary@marynewell.ca
Mailing Address: 4270 Ponderosa Crescent, Victoria, BC, Canada